Frequently Asked Questions

How do I place an order?

Browse our collections and add items to your cart, or simply message us on WhatsApp with what you're looking for. We'll help you find exactly what you need and guide you through the order process.

Can you source products that aren't on the website?

Absolutely! That's actually what we do best. If you're looking for something specific — a certain style, material, or even a product you saw elsewhere — just send us a photo or description on WhatsApp. Stefanie will track it down.

How long does shipping take?

Standard shipping: 7-15 business days
Express shipping: 5-10 business days
Delivery times may vary depending on your location and customs processing. Every order includes tracking.

What are the shipping costs?

Shipping is calculated at checkout based on your location. We offer free standard shipping on orders over $50 USD.

What about customs and duties?

International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient. Please check with your local customs office for more information.

What if I want to return something?

We want you to be happy with your purchase. If something isn't right, contact us within 30 days of receiving your order. We'll work with you to arrange a return, exchange, or refund. Just message us — we handle everything personally.

How do I pay?

We accept PayPal, credit cards, and other major payment methods at checkout. For custom orders, we can also arrange payment via WhatsApp.

Can I order in bulk for my business?

Yes! We work with boutique owners and small businesses who need reliable China sourcing. Contact us on WhatsApp to discuss your needs.

How do I contact you?

The best way is WhatsApp — we respond quickly and personally. You can also email us at contact@enjoyinshopping.com. No chatbots, no ticket systems — just Stefanie or Lisa on the other end.